Returns policy

The return and exchange policy only applies to products purchased through the official website www.quintafood.com.

DAMAGED PRODUCT 

In case of a defective product, the user must contact info@quintafood.com and report the incident. Along with the description of the damaged product, the user must attach the corresponding documentary evidence (photograph of the product and purchase receipt). La Quinta Food will replace the defective product with one in good conditions. 

WRONG ORDER 

In case of receiving an order that does not correspond to what the user had purchased, the user must contact info@quintafood.com and communicate the incident within 4 hours. Along with the description of the product error, the user must attach the corresponding documentary evidence (photograph of the product and purchase receipt). La Quinta Food will replace the erroneous product with the one that the user had purchased in the first instance. The customer must return the erroneous product. The shipping costs will be taken care of by La Quinta Food. The product must not have been used and must be in its original box with the cover and any accompanying labels.  

ORDER RETURNS OR EXCHANGES

No product returns or exchanges will be accepted except for the cases mentioned above: Wrong or defective product. 

For other more specific and force majeure cases, the user can contact info@quintafood.com  and La Quinta Food will study the case.